UPDATED AUTHORISED TELSTRA PROTECTED ACTION

  1. BAN ON DUTIES REQUIRED TO BE UNDERTAKEN BY EMPLOYEES DURING UNPAID TIME

Members are advised that this ban has been WITHDRAWN due to Telstra’s threat on docking pay for refusing to log on in unpaid hours.

By way of explanation, the threat from Telstra to “not require” ie “stand down”  field staff as a result of this out of hours “log on” ban (if they failed to Log On) was as a result of Telstra’s individually emailed formal “Notice” to these staff, which is a legal tool to deal with their view that this is a “partial industrial action ban”, and allows them to not pay staff (even though they were willing to work in paid time). As a result of Telstra’s escalation of the dispute, it was decided by the Union that a better strategy would be to immediately notify of Ban 4, which essentially is response to this provocation.

  1. BAN ON PERFORMANCE OF ESSENTIAL CUSTOMER SERVICING WORK (ongoing)

Members are directed NOT to accept recalls under “essential customer servicing” “ie the three levels of restriction”.  This means, if you are listed on a recall roster or “on call”, or “emergent call” or “immediate call” you are directed NOT to attend to any duties associated with these arrangements:

  • Do not attend to recalls
  • Do not respond to recall requests
  • Do not attend remotely to any duties (including telephone advice, or accessing Telstra’s systems or emails from home)

Note: This action does not include 000 call centre staff, and this action does not apply where there is a threat to life or the safety of customers (ie. commonly known as life and limb exemptions).  Contact the Branch Office if there is a management request to override the bans on life and limb grounds.

  1. BAN ON PERFORMANCE OF EMERGENCY WORK (ongoing)

Members are directed NOT to accept recalls under “emergency work” provisions.  This means, if you receive a recall for emergency work, (that is – you were not on an essential customer servicing arrangement and you were not notified prior to ceasing work), you are directed NOT to attend to that work – including any remote activities such as telephone advice.

Note: This action does not include 000 call centre staff, and this action does not apply where there is a threat to life or the safety of customers (ie. commonly known as life and limb exemptions).  Contact the Branch Office if there is a management request to override the bans on life and limb grounds.

  1. 24HR STOPPAGE – TUESDAY 12 MARCH 2019

Due to the escalation of the dispute by Telstra relating to the unpaid time logon bans (Ban1), members are directed TO STOP WORK for 24 hours for the whole of Tuesday 12 March.

Note: Life and limb exemptions apply as above.

Note: No advice should be provide to management if you are asked if you are working, simply do not attend work or logon. If you feel the need to respond, we suggest the following – I have not made any decision, I will do that on Tuesday morning.

  1. BAN ON ADDITIONAL HOURS (overtime) BOTH SCHEDULED AND UNSCHEDULED (ongoing)

Members are directed not to engage in additional hours (overtime) both scheduled and unscheduled. This covers all forms of additional hours, including on weekends and RDO’s, commencing from Wednesday 13 March at 1201 am.

Note: This action does not include 000 call centre staff, and also does not apply where there is a threat to life or the safety of customers (ie. commonly known as life and limb exemptions).  Contact the Branch Office if there is a management request to override the bans on life and limb grounds.

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