Version 02/11/2000 3:05 pm:
This version was put to members in November 2000 for endorsement.

PART 1 - YOUR EMPLOYMENT ARRANGEMENTS
2. YOUR ROLE IN TELSTRA
3. AUSTRALIAN WORKPLACE AGREEMENTS
4. HOW YOU WILL BE EMPLOYED
PART 2 - HOURS OF WORK
5. YOUR HOURS OF WORK
6. SHIFT WORK
7. OVERTIME RATES
8. REST RELIEF
10. EXEMPTIONS
PART 3 - WORKSTREAM ARRANGMENTS AND INCREASES
11 DEFINITIONS
12 WORKSTREAM PRINCIPLES
13. CUSTOMER FIELD WORKFORCE (CFW)
14. CUSTOMER SALES AND SERVICE WORKSTREAM (CSSW) AND SUPPORT WORKSTREAM (SW)
15. WORKSTREAM ARRANGMENTS -Technical Workstream (TW) and Technology Professional Workstream(TPW)
PART 4 - SPECIAL ARRANGEMENTS, LEAVE AND ALLOWANCES
16. ANNUAL LEAVE
17. LINGUISTIC ALLOWANCE
18. REDEPLOYEES AND SALARY MAINTENANCE
19. WEARING OF BREATHING APPARATUS ALLOWANCE
20. ESSENTIAL CUSTOMER SERVICING
21. HEIGHT ALLOWANCE
22. FIRST AID ALLOWANCE
PART 5 - OPERATION OF THE AGREEMENT
23. WORKSTREAM DEFINITIONS
24. WHO THIS AGREEMENT APPLIES TO
25. WHEN THIS AGREEMENT APPLIES
26. EXCEPTIONS
27. OPERATION OF THE AGREEMENT
28. DISPUTE AVOIDANCE/RESOLUTION
29. CONSULTATIVE ARRANGEMENTS
SCHEDULE A COMPANY RATES
SCHEDULE B MOVEMENTS WITHIN AND BETWEEN WORKSTREAMS
SCHEDULE D Work at Sea Arrangements
SCHEDULE E

Version 02/11/2000 3:05 pm: This version was put to members in November 2000 for endorsement.

2. YOUR ROLE IN TELSTRA

2.1 Workstreams Your job will be allocated to a Workstream. The arrangements that apply to each of the Workstreams are contained in Part 3 of this Agreement. The Workstream definitions are contained in clause 23. 2.2 Movement of Staff Movement to another job will be on the basis of merit selection. Where a job requires you to be licensed or to possess relevant permits or formal qualifications, those requirements will be specified in individual job descriptions; otherwise there will be no mandatory qualifications for any job in any Workstream.

3. AUSTRALIAN WORKPLACE AGREEMENTS

3.1 Telstra may enter into an Australian Workplace Agreement (AWA) with any staff member covered by this Agreement. However:
(a) no staff member will be required to enter into an AWA for their existing job or for a job to which they are transferred or promoted and will have the choice of accepting or rejecting the AWA;
(b) existing staff members who are party to AWAs will, on expiry of those AWAs, have the choice of accepting or rejecting a subsequent AWA.

The AWA may operate to the exclusion of this Agreement or prevail over its terms to the extent of any inconsistency.

4. HOW YOU WILL BE EMPLOYED

4.1 Employment Arrangements

Telstra may employ staff either on full time or part time hours. Employment at Telstra may also be full time or part time for a fixed period or for a specific project.

4.2 Part-Time Employment

You are a part time staff member if you are engaged to work less than 36 3/4 hours per week. If you are a part time staff member you will be eligible for the benefits of this Agreement, and those in the relevant awards, on a pro rata basis. This Agreement removes any limitation on the number and/or use of part-time staff.

5. YOUR HOURS OF WORK

5.1 If you work full time

If you are a full time staff member (other than a shift worker), your ordinary hours of work will be 36 3/4 hours per week worked between 7 am and 7 pm, Monday to Friday. There will be an unpaid meal break after no longer than 5 hours of continuous work. The meal break will be at least 30 minutes in length and no more than one hour, except in areas where the Flexible Working Hours Scheme operates, where the meal break may be longer. Within these parameters, the timing of the meal break will be at the discretion of your manager, taking into account any individual requirements If you work in the Northern Territory, the daily span will start and finish half an hour earlier.

5.2 Start and finish times

Within the span of 7 am to 7pm, your normal start and finish times will be determined by your relevant manager, based on customer and operational need and following discussions with you. The discussion with you will have regard to your preferences and family responsibilities. However, customer needs and operational requirements will be a significant consideration in determining start and finish times and your daily pattern of work. Outcomes will be distributed fairly across the work group.

5.3 Method of working ordinary hours

Your ordinary hours may be worked in any pattern which provides for an average of 363/4 hours per week. However, areas of Telstra which currently operate under the Flexible Working Hours Scheme (based on 7 hours 21 minutes per day) or a nine-day fortnight (consisting of 8 hours 10 minutes per day) will continue to have access to those arrangements in a manner consistent with this Agreement, and having regard to, in particular, those matters contained in clauses 5.2 and 5.4.

5.4 Committed Scheduling:

5.4.1 For staff member's working ordinary hours between 7 am and 7 pm, Monday to Friday in Customer Call Centres, except for staff members covered by clause 6.6 of this Agreement, a Committed Scheduling arrangement will apply in accordance with the following principles. Committed Scheduling covers the full range of work functions including call handling and non-call handling activities.
5.4.2 The Centre Manager will determine the timing and the need for the introduction of the scheme. You will be scheduled to work a total of 147 hours over a four-week period, averaging 363/4 hours per week. You will be scheduled to work no more than 10 hours per day and no less than 5 hours per day.
5.4.3. Schedule options will be developed on a four-weekly cycle and take into consideration the needs of the business together with the needs and preferences of staff members.
5.4.4 Individual schedules will include predetermined daily commencement; finish and meal break times plus up to two scheduled days off over a four-week period. The allocation of schedules to a centre will be based on the number of requested days off by staff members in that centre.
5.4.5. Allocation of individual schedules will be based on the needs of the business and your preferences. Where there are gaps between the required schedule numbers and your preferences, all final schedules will be determined by the Centre Manager.
5.4.6.1 You will receive a minimum of one week's notice of your four-weekly schedule. The intent is to minimise variations in individual start times within a schedule and from schedule to schedule.
5.4.7 It is recognised that circumstances will arise from time to time that lead to staff member's not meeting scheduled start and finish times. The supervisor will have discretion to facilitate alternative arrangements where appropriate.
5.4.8 You may initiate schedule swaps, subject to the prior approval of your supervisor where there is no impact on the business.
5.4.9 Overtime will be paid where you work beyond scheduled hours and the supervisor does not facilitate time in lieu arrangements.
5.4.10 All unplanned leave will be recorded as equal to the amount of time you were scheduled to work that day.
5.4.11 If you are transferring from a site covered by this clause, the timing of the move will take into account the balance of hours worked; if the hours worked are in excess of the 363/4 hour weekly average, the supervisor will arrange time off in lieu.

5.5 If you work part time

5.5.1 As a part time staff member (other than a shift worker) your ordinary hours of work will be scheduled in the period between 7 am and 7 pm, on any day between Monday to Friday. Your minium daily hours of part-time work will be no less than 3 hours. Telstra or you may vary your part time hours of work by agreement.
5.5.2 If you are an existing staff member who commences part time employment or are employed as a part time staff member after certification of this Agreement, your hours of work may be varied on the same basis that they are varied for a full time staff member working in an equivalent job in the same area.
5.5.3 As a part time staff member you will have reasonably predictable hours of work.

6. SHIFT WORK

6.1 Hours of work for shift workers

You may be engaged on shift work. The ordinary hours of work for shift work will:
* not exceed 363/4 hours per week or an average of 363/4 per week over a cycle of shifts for full-time staff;
* be less than 363/4 per week or an average of less than 363/4 per week over a cycle of shifts for part-time staff.

6.2 Shift Arrangements

If you are scheduled to work shift where any part of the ordinary hours on that shift falls between the hours of 7pm and 7am Monday to Friday, you will be paid an additional 15% of your salary for all ordinary hours worked on that shift.

Where you are required to work your ordinary hours for a period exceeding 4 weeks on a shift falling wholly within the hours of 6pm and 8am, you will be paid an additional 30% of your salary for that shift.

6.3 Transitional Arrangements

Notwithstanding the provisions of clause 6.2 where as a result of a certified Agreement superseded by this Agreement you received shift penalties for work commencing after 7.00 am or finishing before 7.00 pm, those provisions will continue to apply under this Agreement. However, those provisions will not apply to you if you join one of the groups affected where current employees are being paid as provided for in this clause(6.3). The provisions of clause 6.2 of this Agreement will apply instead.

6.4 Shift Work CFW/TW

If you are in a CFW or TW job the shift provisions in clause 6.1 and 6.2 above will apply together with the provisions of clause 11.2 of the Australian Telecommunications Technical and Trades Staff (Salaries and Specific Conditions of Employment) Award 1975 and clause 50(2) of the Telstra/CPSU Award 1996, as varied from time to time.

6.5 Extra week's leave for continuous shift workers

If you are a seven day shift worker, that is, you are rostered to, and work shifts, regularly on Sundays and Public Holidays, you will be eligible for an additional weeks annual leave after 10 Sundays worked as part of a seven day shift.. Where less than ten Sundays are worked as part of a seven day shift roster additional leave will be proportionate ie 1/2 day for each Sunday worked. Where a seven day shift worker works an overtime shift on a Sunday, that work will constitute Sunday work for the purposes of this clause, provided that the overtime shift must be no less than the normally rostered shift hours. The additional week's leave will be for seven consecutive days and includes non working days. Clause 6.5 overrides clause 28 of the Telstra Corporation General Conditions of Employment Award 1998 (GCOE).

6.6 Shift Scheduling for CSSW staff member's in Service Assurance:

6.6.1 For staff member's working shift in Service Assurance, who were previously covered by a certified Agreement superseded by this Agreement the following principles will apply.
6.6.2 The Manager will determine the timing and the need for the introduction of shifts. You will be scheduled to work an average of 363/4 hours per week over a cycle. You will be scheduled to work no more than 10 hours per day and no less than 5 hours per day.
6.6.3. Schedule options will be developed on a cycle and take into consideration the needs of the business together with the needs and preferences of staff members.
6.6.4 Individual schedules will include predetermined daily commencement; finish and meal break times etc and the scheduled days off over the shift cycle. (Refer to clause 9 of this Agreement for the Rest Break arrangements).
6.6.5. Allocation of individual schedules will be based on the needs of the business and your preferences. Where there are gaps between the required schedule numbers and your preferences, all final schedules will be determined by the Manager.
6.6.6 You will receive a minimum of four week's notice of your new schedule. The intent is to minimise variations in individual start times within a schedule and from schedule to schedule.
6.6.7 You may initiate schedule swaps, subject to the prior approval of your supervisor where there is no impact on the business.
6.6.8 All unplanned leave will be recorded as equal to the amount of time you were scheduled to work that day.

7. OVERTIME RATES

7.1 If you are a full time staff member
7.1.1 Telstra may require you to work reasonable overtime. If you are a full time staff member, and you are authorised to work overtime, you will be paid at the overtime rates prescribed in the relevant Award for overtime worked.
7.1.2 If you are a CFW or TW staff member the provisions of clause 12 of the Australian Telecommunications Technical and Trades Staff (Specific Conditions of Employment) Award 1975, as varied from time to time, will apply.

7.2 If you are a part time staff member
7.2.1 As a part-time staff member you may be requested, but not required, to work overtime. Overtime, when worked and authorised, will be paid at the rates provided in clause 7.2.2, after you have worked ordinary hours equivalent to a full time staff member, or weekly hours exceeding 36 3/4.
7.2.2 You will be paid overtime rates as follows:
(a) outside the span of ordinary hours or outside the regularly scheduled full time equivalent ordinary hours - 150% for the first three hours and 200% thereafter;
(b) on a Sunday - 200% for all time worked;
(c) on a public holiday - 250% for all time worked; and
(d) on a Saturday, if you are a shift worker - 200% for all time worked.

7.2.3 If you work additional time, which is not overtime as defined, the additional time worked will be paid for at the ordinary time rate. Any additional hours paid at ordinary time will count for the pro rata accrual of annual leave and sick leave.

8. REST RELIEF

8.4

8.1 You will have at least 10 consecutive hours off work (inclusive of reasonable travelling time) between periods of ordinary hours work.

8.2 (a) Where you work overtime between periods of ordinary hours work you will have 10 consecutive hours off work between these times before commencing the next period of ordinary hours work, without loss of pay.
(b) If you are required to resume or continue work without having 10 consecutive hours off work you will be paid at double rate until you cease that period of work and you will then be eligible to be absent from work until you have 10 consecutive hours off work without loss of pay for any ordinary hours work scheduled during that absence.

8.3 Notwithstanding the provisions of clause 8.2 above, where overtime is worked under the relevant Award Emergency Duty provisions rest relief will only apply where the time worked is at least 3 hours (including travelling time) on each call.

8.4 The provisions of this clause do not apply where you wish to change your rostered shift, and your manager agrees to the change.

9. REST BREAKS

If you are employed in a CSSW job that was previously covered by a Certified Agreement superseded by this Agreement, you will continue to have access to the Rest Breaks under the same arrangements as pr

10. EXEMPTIONS

10.1 If you are employed in a job in the CSSW or SW and you are not on a Company Rate and your salary exceeds $56,475 pa (from the First Increase Date) and $58,734 pa (from the Second Increase Date) (including Temporary Assignment Allowance), you will not be eligible to receive the payments prescribed in clause 7 (Overtime) and clause 20 (Essential Customer Servicing) or additional payments relating to rostered work on public holidays or excess travelling time contained in the GCOE Award.

10.2 If you are employed in a job in the CSSW, SW, TPW, CFW or TW above Band 8 (including on Temporary Assignment Allowance) you will not be eligible to receive the payments prescribed in clause 7 (Overtime) and clause 20 (Essential Customer Servicing) or additional payments relating to rostered work on public holidays or excess travelling time contained in the GCOE Award.

10.3 The exclusion in clause 10.2 does not apply to you if you are a CFW, TW staff member whose job is that of a technical specialist graded at or above Band 8.

10.4 The exclusion in clause 10.2 does not apply to you if you are a TPW staff member whose job is that of a technical specialist graded in Band 9.

11 DEFINITIONS

"Actual Salary" means the salary, which you are actually paid

"Actual Salary" - Calculation of salary related benefits Your Actual Salary will be your salary for all purposes in calculating benefits under the applicable Awards and this Agreement, and for the calculation of superannuation, long service leave and such like. The Actual Salary excludes any Cash Payments as provided for in this Agreement.

"Company Rate" means the agreed annual rate of pay for jobs within a Band in a Workstream at any particular time.

"First Increase Date" means the date on which the first increase provided for in this Agreement is payable. This will be from the first full pay period occurring on or after certification of the Agreement.

"Second Increase Date" means the date on which the second increase provided for in this Agreement is payable. This will be from the first full pay period occurring 12 months after certification of the Agreement.

"On the Company Rate" means that your Actual Salary is the Company Rate for your Band within a Workstream

"Not on the Company Rate" means that you are paid an Actual Salary based on the previous designation/classification system, and not a Company Rate of pay paid in accordance with the Workstream arrangements.

"Cash Payment" means a once off cash payment as provided for in this Agreement.

"Telstra Job Evaluation and Classification System" means the grading system that will apply to all jobs covered by this Agreement. It will involve agreed Telstra Core Job Descriptions, as well as a system to grade jobs from scratch using a new job description. The system is based on the internationally regarded Hay system of Job Evaluation, which allows for easy reference to market data.

"Band" means the classification level of a job, and/or its occupant, within a Workstream.

"Range" means the Job Evaluation and Classification System's point score range which defines the upper and lower points limits for a Band in the Workstream.

"Core Jobs" means jobs that have been graded and placed into Bands by the Telstra Job Evaluation and Classification System using agreed job descriptions. Core jobs align particular job duties with Bands for the life of this Agreement, and guide evaluators in determining the appropriate Band for new or substantially altered jobs.

"Workstream" means a defined group of staff members working in jobs which are operationally and organisationally associated within Telstra. Clause 23 of Part 5 of this Agreement defines the Workstreams that apply as part of this Agreement

12 WORKSTREAM PRINCIPLES

The following principles apply to the implementation of the Workstreams and operation of this Agreement. The work in each Workstream will be evaluated in accordance with the Telstra Job Evaluation and Classification System and these principles.

Foot Note: A copy of the current Telstra Job Evaluation and Classification System will be tendered as an exhibit in the Australian Industrial Relations Commission proceedings for the certification of this Agreement.

12.1 The Telstra Job Evaluation and Classification System
12.1.1 Each Band, within a Workstream, will have agreed representative Core Job Descriptions. There may be more than one Core Job Description for each Band. Core Job Descriptions will form part of this Agreement.

12.1.2 As part of the job evaluation and classification process, managers will design any new jobs that will go into the Workstream. Should the parties to this Agreement be unable to reach agreement on the appropriate grading of new jobs, the matter will be referred for review to a review team consisting of:
(a) an external consultant expert in Telstra's Job Evaluation and Classification System;
(b) a Telstra representative; and
(c) a nominee of the union.

A majority of the three-person team will determine the outcome and this outcome will be binding on the parties to this Agreement without recourse to any further review or appeal. 12.1.3 Core jobs will not be changed, reviewed or altered except by agreement between the parties, and without the involvement of any third party, during the period of operation of this Agreement.

12.2 Movements Within and Between Workstreams

12.2.1 At the commencement of this Agreement the previous classification/designation system as provided in the awards in Schedule E will no longer apply in Telstra, for the purpose of recruitment, or for movements from one job to another, including promotion, transfer (other than in clause 1B.1 of Schedule B) or redeployment.
12.2.2 A staff member who commences employment with Telstra after the certification of this Agreement will be paid at the applicable Company Rate contained in Schedule A.
12.2.3 The rules governing movements within and between Workstreams covered by this Agreement are contained in Schedule B.

12.3 Australian Qualifications Framework (AQF)

Where relevant Australian National Training Authority (ANTA) endorsed Training Packages (including AQF Qualifications) exist or are developed, Workstreams and jobs covered by this Agreement, will be aligned to them and they will be applied to staff members working in those jobs. Telstra will recognise prior learning in accordance with those Training Packages. Telstra is committed to ensuring that individual Recognition of Prior Learning (RPL) will be given. This may be arranged through the Performance Review and Development Process, or commenced at any other appropriate time. Arrangements may be made for the block recognition of prior formal training and qualifications to align these qualifications with the Training Package AQF qualifications. The above is dependent upon Telstra Advanced Learning, or its successor, attaining the relevant Training Package on its Scope of Registration.

13. CUSTOMER FIELD WORKFORCE (CFW)

13.1 Company Rate increases

If you are in the CFW and on a Company Rate you will receive two Company Rate increases of 4% each, during the life of this Agreement. The first increase will occur with effect from the First Increase Date. The second increase will occur with effect from the Second Increase Date. For the relevant Company Rates refer to Schedule A. .

13.2 CFW above the Company Rate

13.2.1 On the First Increase Date the following applies:
a) If immediately before the certification of this Agreement your Actual Salary is 4% or less above the Company Rate for your job applying at that time, then on the First Increase Date your Actual Salary will move to the Company Rate. In addition where the movement to the Company Rate is less than a 4 % increase to your Actual Salary, you will receive the difference as once off Cash Payment.
(b) If your Actual Salary is still above the Company Rate after the First Increase Date you will receive a salary increase of 2% on your Actual Salary and a once off Cash Payment of 2% calculated on your Actual Salary.

13.2.2 On the Second Increase Date the following applies:
(a) If on the Second Increase Date your Actual Salary is less than the Company Rate for your job you will move to the Company Rate on the Second Increase Date. In addition where the movement to the Company Rate is less than a 2 % increase to your Actual Salary, you will receive the difference as a once off Cash Payment.
(b) If your Actual Salary is still above the Company Rate after the Second Increase Date you will receive a salary increase of 2% on your Actual Salary.

13.3 Structure of CFW Work
13.3.1 In the CFW the basic field workforce structure is a team. A team will cover either a geographic area or an overlaying specialist activity for a number of geographic team areas. A team will be headed by a Team Leader and consist of a variable number of generalist and/or specialist staff.

13.4 Multi-functional work provisions - CFW
13.4.1 In the CFW you may be requested to perform any CFW function at or below your work Band and if you have the necessary tool set (ie. Training/Competency, Tools, required Equipment, Vehicle) you will use your skills and abilities to complete the task competently.
13.4.2 You may also be requested to perform higher level functions, typical of higher Bands in the CFW, in a temporary capacity during times of peak work load or for staff development purposes, where you have the appropriate tool set. Such requests should be the exception, not the rule, in work allocation and usually would result from jeopardy avoidance or an urgent, first-in response requirement. You are expected to use your skills and abilities to complete the task competently.
13.4.3 If you are required to frequently work at a higher Band, consideration will be given to an ongoing requirement for a higher Band job.

13.5 Log on and Travel Arrangements

13.5.1 Field-Based Staff - Travel to Worksites

If you are a field based staff member in the CFW you may be supplied with a Telstra vehicle to enable you to do your job. If you are supplied with a Telstra vehicle you will be required to sign a Commuter Use Approval document concerning the vehicle's use, care and maintenance.

Note1: If you currently have a Telstra vehicle under the Part Private Use Arrangements that existed before 1 March 1999 these arrangements continue. Part Private Use is no longer available to other staff member's.

Note 2: A copy of the Commuter Use Approval document and the Business Rules contained in the Operational Motor Vehicle Procedure manual will be tendered as an exhibit in the Australian Industrial Relations Commission proceedings for the certification of this Agreement.

If you are supplied with a Telstra vehicle you will be required to commence and cease work at a customer's premises in accordance with this clause.

13.5.2 Start of Day Procedures - First Job Received on the Day

These procedures apply where you receive your first job of the day by logging on to an automated dispatch terminal, where one is provided, or by other means, eg telephone/electronic. The procedures in clause 13.5.2 do not apply to you if you receive your first job of the day the previous evening.
(a) Living Within Their Work Area
(i) Where you live within your work area you are required to commence to log on no later than 30 minutes before your "on site" start time.
(ii) After logging on and receiving your first job you will commence travel to your first job. You will travel without unnecessary delay. Where it takes 30 minutes or less for you to log on and travel to your first job, you are required to be on site at your start time.
(iii) The 30 minutes log on and travel time described above do not constitute paid work.
(iv) "Work area" means the geographical area in which a staff member is normally expected to work. The geographical work area is determined by the volume of work that is required to be undertaken by a team member, under a team leader. This work area can be described by a number of telephone exchanges. Staff are allocated to a work area and these work areas will be the points of reference calculate any arrangements contemplated in clause 13.5.7.

13.5.3 Start of Day Procedures - First Job Received the Night Before

These procedures apply where you receive your first job of the day by logging on to an automated dispatch terminal, where one is provided, or by other means, eg telephone/electronic, the night before the following working day.
(a) Living Within Their Work Area
(i) Where you live within your work area you are required to travel up to 30 minutes in your own time in order to get to site to commence your first job at your start time.
(ii) The 30 minutes travel time described above do not constitute paid work.
(iii) Where travel to the first job will exceed 30 minutes you should make arrangements with your supervisor to either:
* travel any time in excess of 30 minutes in ordinary work time; or
* take time off in lieu equivalent to the time in excess of the 30 minutes; or
* be paid overtime at the appropriate rate for travel time in excess of 30 minutes.

(iv) "Work area" means the geographical area in which a staff member is normally expected to work. The geographical work area is determined by the volume of work that is required to be undertaken by a team member, under a team leader. This work area can be described by a number of telephone exchanges. Staff are allocated to a work area and these work areas will be the points of reference calculate any arrangements contemplated in clause 13.5.7.

13.5.4 Where A Staff Member Lives Outside Their Work Area

Where you live outside your work area, time spent travelling between your home and the boundary of the work area, whether going to or returning from work, will also be deemed as unpaid work in addition to the unpaid 30 minutes travel time described in clauses 13.5.2(a)(iii) and 13.5.3(a)(ii) above.

13.5.5 Where A Staff Member is Required to Travel to Another Work Area

Where you are required to start work in another work area you will not be required to travel in your own time for a period greater than that described in clause 13.5.5 above.

13.5.6 End of Day Procedures

Staff members (covered by clauses 13.5.2, 13.5.3, 13.5.4 and 13.5.5) will be expected to travel for the same time periods (unpaid) described above in order to return home at the end of each day. Where travel will exceed this travel time you should contact their supervisor/Work Management Centre as necessary due to local circumstances to seek direction on whether you should leave early or overtime should be worked.

13.5.7 Transfer to Another Work Area

In the case of permanent transfer to another work area the appropriate relocation policy applicable from time to time will apply.

13.5.8 Return of Motor Vehicles

During any industrial dispute involving staff members covered by this Agreement, if so directed, a staff member must deliver his/her Telstra provided vehicle to a place nominated by Telstra and provide the keys of that vehicle to a person nominated by Telstra.

14. CUSTOMER SALES AND SERVICE WORKSTREAM (CSSW) AND SUPPORT WORKSTREAM (SW)

14.1 Salary increase

If you are in a job in the CSSW or SW, and covered by this Agreement at the time of certification, your salary will be increased by 4% with effect from the First Increase Date. Subject to the provisions of Schedule B, your Actual Salary will be increased by a further 4% on the Second Increase Date. The effect of the salary increases for you is shown in Schedule C.

14.2 Salary Increment Review Process

14.2.1 If you are paid at a salary increment level you will continue to be eligible for incremental salary advancement annually, subject to the provisions of Schedule B, until you reach the top of the relevant increment salary band.

14.2.2 Increment increase will be based on your supervisor's assessment of performance through the Performance Review and Development Process (PRDP) in accordance with the following arrangements:
(a) An increment will be approved where your performance has been assessed as fully satisfactory or better for the preceding year.
(b) There will be no change in increment level where your performance for the previous year has been assessed as less than fully satisfactory. In these circumstances, your supervisor will conduct a further performance review six months later. If performance is assessed as fully satisfactory at this point, a salary increment will be approved and processed. However, if performance is again assessed as less than fully satisfactory, there will be no change in your salary.

15. WORKSTREAM ARRANGMENTS -Technical Workstream (TW) and Technology Professional Workstream(TPW)

15.1 Salary increase TW and TPW

If you are in a job in the TW or the TPW, and covered by this Agreement at the time of certification, your Actual Salary will be increased by 4% with effect from the First Increase Date. From the First Increase Date increments will no longer apply. The Company Rates for TW and TPW are shown at Schedule A.

15.2 Transition Arrangements (a) (a)

15.2.1 On the First Increase Date the following applies:
(a) If as a result of the increase in your Actual Salary on the First Increase Date your Actual Salary is less than the Company Rate for your job you will move to the Company Rate on the First Increase Date. If as a result of the increase in your Actual Salary on the First Increase Date your Actual Salary is greater than the Company Rate for your job you will remain on your Actual Salary.
(b) If as a result of the increase in your Actual Salary on the First Increase Date your Actual Salary is greater than the Company Rate for your job you will remain on your Actual Salary.

15.2.2 On the Second Increase Date the following applies:
(a) If on the Second Increase Date you are already on the Company Rate you will receive a 4% salary increase calculated on your Company Rate. The Company Rates that apply from the Second Increase Date are contained in Schedule A.
(b) If on the Second Increase Date your Actual Salary is less than the Company Rate for your job you will move to the Company Rate on the Second Increase Date. In addition where the movement to the Company Rate is less than a 4 % increase to your Actual Salary, you will receive the difference as a once off Cash Payment.

(c) If your Actual Salary is still above the Company Rate after the Second Increase Date you will receive an increase in your actual salary of 2% calculated on your Actual Salary.

15.3 Multi-functional work provisions - TW and TPW
15.3.1 In the TW you may be requested to perform any TW function at or below your work Band. In the TPW you may be requested to perform any TPW function at or below your work Band. If you have the necessary tool set (ie. Training/Competency, Tools, required Equipment, Vehicle) you will use your skills and abilities to complete the task competently.
15.3.2 You may also be requested to perform higher level functions, typical of higher Bands in the TW or the TPW, respectively, in a temporary capacity during times of peak work load or for staff development purposes, where you have the appropriate tool set. Such requests should be the exception, not the rule, in work allocation and usually would result from jeopardy avoidance or an urgent, first-in response requirement. You are expected to use your skills and abilities to complete the task competently.
15.3.3 If you are required to frequently work at a higher Band, consideration will be given to an ongoing requirement for a higher Band job.

16. ANNUAL LEAVE

Annual leave accrues on a pro-rata basis and may be taken by you at your initiative following such accrual, subject to the agreement of your manager. The quantum of annual leave afforded to you, and other arrangements relating to the payment and taking of such leave, continue to be regulated by the GCOE Award.

17. LINGUISTIC ALLOWANCE

If you are directed to perform, in addition to your other work, work which consist of:
(a) translating speech or written material from one language to another; or
(b) communicating information to a disabled person by means of signs, and translating signs made by a disabled person; you will be paid, while the direction remains in force, a Linguistic Allowance of $608 per annum. (a) * *

18. REDEPLOYEES AND SALARY MAINTENANCE

18.1 Salary Maintenance, including incremental progression, in the AOTC Redundancy Agreement 1993 does not apply to staff members covered by this Agreement. The terms of this Agreement apply instead.

18.2 Clause 18 only applies where there is a redeployment under the AOTC Redundancy Agreement 1993.

18.3 If immediately before certification of this Agreement you are a redeployee, on the First Increase Date you will receive a salary increase of 4% on your Actual Salary. Increments will cease. The job to which you are redeployed will be then be allocated to a Band in a Workstream. Your Actual Salary will remain unchanged. On the Second Increase Date, if as a result of the movement in the Company Rate for your job, your Actual Salary is less than the Company Rate you will move to the Company Rate. If on the Second Increase Date your Actual Salary still remains above the Company Rate you will receive a salary of increase of 2%.

If:
(a) After commencement of this Agreement you are redeployed to another job you will be paid the greater of:
(i) The Company Rate for the new job; or
(ii) The Actual Salary for your old job.
(a) Any increments for which you were previously eligible will no longer apply. If you are paid in accordance with (a)(i) above, you will receive any subsequent increases to the Company Rate for your new job. If you are paid in accordance with (a)(ii) on the Second Increase Date you will move to the Company Rate for your job, if your Actual salary is below the Company Rate. If your Actual Salary still remains above the Company Rate on the Second Increase Date you will receive a salary increase of 2% calculated on your Actual Salary.

19. WEARING OF BREATHING APPARATUS ALLOWANCE

If you are required to work in areas where asbestos is evident you will wear respiratory protective equipment supplied by Telstra. The respiratory equipment will conform, where relevant, to the Australian Standard 1716 (Specification for Respiratory Devices). You will be paid a Breathing Apparatus Allowance at the rate of $1.38 for each hour worked in such an area.

20. ESSENTIAL CUSTOMER SERVICING

20.1 Scheduling Arrangements

20.1.1
(a) In order to satisfy essential customer servicing requirements, Telstra may schedule you to be available to respond to business needs outside ordinary hours of work.
(b) In any scheduling arrangement, Telstra will have regard to your ability to be at, or to remotely access, the worksite within a timeframe, which meets its particular business needs.
(c) The scheduling of a staff member for the purposes of this clause is the responsibility of the manager. Eligibility for this allowance is based upon your manager expressly scheduling you in accordance with the provisions of this clause. The provision of a pager or mobile phone for contact purposes does not automatically attract the operation of this clause.

20.1.2 Your scheduling for the purposes of this clause will be based on a weekly cycle as follows:

(a) On-Call:
* You are required to remain contactable and available within a reasonable time to return to work. Payment will be $7.80 per night and $18.00 per day and night.

(b) Emergent-Call:
* You are required to be available and ready to return to work within 30 minutes. Payment will be $15.60 per night and $36.00 per day and night.

(c) Immediate-Call:
* You are required to remain at home and be ready for immediate recall to work. Payment will be $6.60 per hour.

20.2 Payment for work

20.2.1 For the purposes of this clause, return to duty may either be undertaken via remote access, by providing technical advice over the telephone or a return to the worksite as the work requires.
20.2.2 No payment will be made to you under this clause where you have been appropriately scheduled but you do not, or cannot, to the required degree of readiness, respond to a call to duty.

In addition to the amount referred to in clause 20.1 above if you are required to:
(a) report to the worksite or a customer's premises - you will be paid at the relevant overtime rate for actual hours worked (including travel time) subject to the minimum payment provisions contained in clause 13.4 - Overtime, Minimum Payment of the GCOE Award.
(b) perform work at home you will be paid at the relevant overtime rate for the actual hours worked subject to a minimum payment of one hour.

20.2.3 The GCOE Award provision relating to emergency work payments does not apply where you are recalled to duty in terms of clause 20.2, whilst in a situation covered by this clause.

20.2.4 If you are not scheduled in accordance with clause 20 but you are contacted to perform duty at home you will be paid at double time for the actual time worked subject to a minimum payment of one hour.

20.2.5 The current rest relief provisions in respect of emergency work, contained in clause 8.3 of this Agreement, will apply to work in terms of this clause.

20.2.6 If you are called upon to perform work at home, which can be effectively performed at home, but you elect to perform the work at the worksite, you will only be eligible for payment as if the work was performed at home.

20.2. 7 If you are ineligible for overtime or payment for holiday work as described in clause 10 of this Agreement you will not be eligible for payment under clause 20.

21. HEIGHT ALLOWANCE

If you are required to carry out work on a tower, mast, guy-rope and all telecommunications structures on the external faces of buildings and parapets, at a height of at least 15 metres for a minimum of two hours in any day, you will be paid a Height Allowance at the rate of $6 for each such day. (b) (b)

22. FIRST AID ALLOWANCE

First aid attendants may be nominated at the manager's discretion in accordance with Telstra's Occupational Health & Safety Policy. Nominated first aid attendants will be trained and certified to St John's Ambulance Australia Senior First Aid standard or equivalent and paid an allowance of $8 per week.

23. WORKSTREAM DEFINITIONS

Term - Meaning

Customer Sales and Service Workstream
means staff members who are employed in the Infrastructure Services and Wholesale Business Unit in those jobs in which staff members are engaged principally in: the sale of products and services; managing of enquiries for Telstra customers; fault reporting - who are not covered in the Customer Field Workstream & Technical Workstream; telesales; billing and credit management; and the direct supervision and direct support of staff members employed in these functions.

Support Workstream
means staff members who are employed in the Infrastructure Services and Wholesale Business Unit in the classifications specified in the Awards listed in Schedule E of this Agreement and who are engaged in work in Australia that is not in the Technical Workstream, Customer Field Workstream, Technology Professional Workstream or the Customer Sales and Service Workstream This coverage excludes those staff members covered by any of the Agreements specified in clause 26 of this Agreement.

Customer Field Workstream
means staff member's who are employed in the Infrastructure Services and Wholesale Business Unit and who are engaged in Customer Access Network (CAN) construction and/or in the end-to-end installation, operation, maintenance and repair of all services for customers and/or in the supervision and/or direct operational support of such staff and the Testers in the service assurance call centres and who are otherwise covered by the awards specified in Schedule E of the Agreement.

Technical Workstream
means staff members who are employed in the Infrastructure Services and Wholesale Business Unit and who are engaged in applying practical skills and knowledge to the technical aspects of voice, data, video and information technology and those engaged in the direct supervision of these staff.
The work is focused on applying, either directly or in coaching others, technical know how to solve problems around technical practices. It requires a suitable practical background. The exercise of technical judgement is required within a specific discipline or area of technical work

Technology Professional Workstream
means staff members who are employed in the Infrastructure Services and Wholesale Business Unit and who are engaged in applying theoretical skills and knowledge to voice, data, video and information technologies and related architecture and those engaged in the direct supervision of these staff.
The work is focused on applying, either directly or in coaching others, first principles to solve problems of a conceptual or novel nature in relation to the above technologies and architecture. It is characterised by longer term planning horizons.The work is undertaken within higher degrees of autonomy in determining the conceptual approach.

24. WHO THIS AGREEMENT APPLIES TO

24.1 This agreement applies to:
* Telstra Corporation Limited (Telstra);
* The unions referred to in clause 24.2; and
* staff members who are employed by Telstra in the Infrastructure Services and Wholesale Business Unit in the:
( Customer Sales and Service Workstream (CSSW);
( Support Workstream (SW);
(Technology Professional Workstream (TPW);
( Technical Workstream (TW);
( Customer Field Workstream (CFW); and
* who are covered by an award binding on Telstra.

24.2 The unions bound by this Agreement are:
* Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia (CEPU);
* Association of Professional Engineers, Scientists and Managers, Australia (APESMA);
* Automotive, Food, Metals, Engineering, Printing and Kindred Industries Union (AMWU); and
* Professional Officers Association (Victoria).

25. WHEN THIS AGREEMENT APPLIES

This Agreement applies from the date of certification. Its nominal expiry date will be two years from the date of certification.

26. EXCEPTIONS

Staff members whose employment is covered by any of the following agreements are excluded from this Agreement:
(a) Telstra Senior Officers Agreement 1995;
(b) Telstra Retail Shops Agreement 1998;
(c) Telstra Senior Officers/Minimum Rates Agreement 1996; or
(d) Telstra Salesforce Agreement 1995.
(e) an Australian Workplace Agreement.

27. OPERATION OF THE AGREEMENT

27.1 This Agreement operates as follows. Subject to relevant legislation, it overrides the operation of any Award or Certified Agreement binding on Telstra to the extent of any inconsistency. It supersedes and replaces the:
(a) Telstra Corporation Enterprise Agreement 1998/2000;
(b) Telstra Corporation Customer Field Workforce Agreement 1998/2000;
(c) Telstra Corporation Duty at Sea Certified Agreement 1996;
(d) Sydney Telecommunications Tunnel Network Agreement 1993;
(e) Telstra/CEPU Operator/Consultant Job Work Design Review Agreement 1997;
(f) Australian Telecommunications Commission Telephone and Phonogram Staff Member (Provision of Operator Assisted Service) Agreement 1984; and
(g) Any award or agreement which may bind Telstra by virtue of a transmission of business.

27.2 The parties agree that Telstra will apply to terminate any of the agreements with effect from the date of certification of this Agreement and the unions will consent to any such application.

28. DISPUTE AVOIDANCE/RESOLUTION

28.1 The parties are committed to avoiding industrial disputation.

28.2 Telstra aims to provide a productive, rewarding, safe and non-discriminatory work environment for its staff. This environment should be characterised by co-operation, mutual respect and open communication between staff members and managers.

28.3 Where staff members experience work-related problems, in the first instance the matter may be raised with their immediate supervisor who will attempt to resolve the problem within a reasonable time, i.e. within two (2) working days. Telstra acknowledges the right of staff members who are union members to raise the matter with their union's representative who may become involved in the discussion at any stage of the process.

28.4 If the matter cannot be resolved with the staff members' supervisor, it may be taken to the supervisor's manager who will seek resolution within two (2) working days, failing which the assistance of a more senior manager may be sought.

28.5 If the matter has not been progressed to the satisfaction of the parties within six (6) working days from the time it was first raised with the supervisor, it may be referred to the relevant Managing Director and the General Manager-Employee Relations of the Business Unit and principals of the union for resolution within five (5) working days.

During the period referred to in clauses 28.1 to 28.5 inclusive, normal work will continue and Telstra will not implement the matters in dispute. After completion of these steps, Telstra may implement the matters in dispute without prejudice to the final resolution of the matter.

28.6 If the matter still remains unresolved, the parties may refer it to an agreed mediator, which may be the Australian Industrial Relations Commission ("the Commission"). The role of the mediator is limited to providing assistance to the parties in an attempt to address and, if possible, resolve the matter in dispute by mediation/conciliation as quickly as possible.

28.7 The parties agree that the General Manager-Employee Relations of the Business Unit and the relevant union officials may agree to waive these time limits in whatever manner is necessary to aid dispute resolution. However, the importance of the nominated manager and union officials accepting responsibility for the issues within the agreed timeframes is also acknowledged by the parties.

28.8 Nothing in these procedures will:
(a) prevent any party from exercising its rights under the Workplace Relations Act 1996; or
(b) prejudice the position of a party in a genuine health and safety situation.

29. CONSULTATIVE ARRANGEMENTS

29.1 The parties recognise that the Telecommunications Industry is becoming more competitive and continues to be subject to significant change.

29.2 Against this background, Telstra remains committed to providing secure employment for staff in a manner consistent with prudent management.

29.3 Telstra acknowledges that some business decisions will impact on staff members' personal and working lives and is committed to minimising any adverse impact to the extent practicable. The following Consultative Arrangements will assist in this.

29.4 Where Telstra proposes to introduce significant business initiatives or major changes which have a demonstrable impact on staff (including Telstra policy which affects employment conditions), management will consult with the staff members who may be affected by the proposed changes and their union as early as practicable. A demonstrable impact on staff will arise in circumstances such as major changes in technology, outsourcing, or the composition, operation or size of Telstra's workforce or in the skills required, the elimination or diminution of job opportunities.

29.5 Telstra will consult with the staff members affected and their union(s) on the introduction of the changes referred to in clause 29.4, the effect the changes are likely to have on staff, and where possible the measures to avert or mitigate the adverse effects of such changes on staff. Further, Telstra will give consideration to matters raised by the staff members and/or the union(s) in relation to the changes and give reasons for its decisions.

SCHEDULE A COMPANY RATES

1A.    COMPANY RATES - CFW

1A.1   The CFW Company Rates for each Band are as follows: 

        Company Rates       Company Rates
        Per annum           Per annum
        First Increase Date Second Increase Date

Band 1      $30,041         $31,243
Band 2      $36,219         $37,668
Band 3      $38,889         $40,445
Band 4      $42,475         $44,174
Band 5      $48,101         $50,025
Band 6      $50,227         $52,236
Band 7      $52,404         $54,500
Band 8      $57,920         $60,237
Band 9      $62,553         $65,055
Band 10     $66,194          $68,842

2A.   COMPANY RATES - TW AND TPW

2A.1   The TW Company Rates of Pay for each Band are as follows: 

        Company Rates       Company Rates
        Per annum           Per annum
        First Increase Date Second Increase Date

Band 1      $30,041         $31,243                           
Band 2      $36,219         $37,668                        
Band 3      $38,889         $40,445                  
Band 4      $42,475         $44,174                     
Band 5      $48,101         $50,025         
Band 6      $50,227         $52,236                     
Band 7      $52,404         $54,500                     
Band 8      $57,920         $60,237
Band 9      $65,125         $67,730
Band 10     $69,871         $72,666
                                 
                           
2A.2   The TPW Company Rates for each Band are as follows: 

        Company Rates       Company Rates
        Per annum           Per annum
        First Increase Date Second Increase Date
Band 8      $57,920         $60,237
Band 9      $65,125         $67,730
Band 10     $78,000         $81,120
Band 11     $82,000         $85,280
Band 12     $83,100         $86,424
               
3A.   COMPANY RATES - CSSW AND SW 

3A.1   The CSSW Company Rates for each Band are as follows: 

        Company Rates       Company Rates
        Per annum           Per annum
        First Increase Date Second Increase Date
Band 1      $30,000         $31,200
Band 2      $31,500         $32,760
Band 3      $33,500         $34,840
Band 4      $34,500         $35,880
Band 5      $36,000         $37,440
Band 6      $44,000         $45,760
Band 7      $48,000         $49,920
Band 8      $52,000         $54,080

3A.2   The SW Company Rates for each Band are as follows: 

        Company Rates       Company Rates
        Per annum           Per annum
        First Increase Date Second Increase Date
Band 1      $30,680         $31,907
Band 2      $33,132         $34,458
Band 3      $34,390         $35,765
Band 4      $35,880         $37,315
Band 5      $39,099         $40,663
Band 6      $43,143         $44,869
Band 7      $47,320         $49,213
Band 8      $52,657         $54,764
Band 9      $57,878         $60,193
Band 10     $67,129         $69,814
Band 11     $70,720         $73,549