PART 1 - OUR AGREEMENT
1. What is the name of our Agreement?
2. Am I covered by this Agreement?
3. How long will this Agreement apply?
4. How does this Agreement work?
5. What is the relationship between this Agreement and the "NES"?
6. Where can I find a copy of this Agreement?
7. What are our core values?
PART 2 - MY EMPLOYMENT WITH OPTUS RETAIL
8. How can I be employed?
9. I'm a casual .. Can I request to become a permanent employee..
10. Is there a probationary period?
PART 3 - MY PAY 13
11. What is my base rate of pay?
12. How do I calculate my fortnightly/ weekly/ hourly rate?
13. Will the Base Salary be increased?
14. How will Optus Retail approach remuneration?
15. Can I participate in the Optus Retail Incentive Plan?
16. What can I expect if I'm required to perform higher duties?
17. Will I be paid any allowances?.
18. What other provisions are there for Store Managers?
19. When will I get paid?
20. What are my superannuation benefits?
21. Can I salary package part of my pay?
22. What am I expected to wear at work?
23. Am I reimbursed for work related expenses?
24. What deductions can Optus Retail make from my pay?
25. What if I am overpaid?
PART 4 - MY HOURS OF WORK
26. What is the span of ordinary hours of work?
27. How will my hours be rostered?
28. What extra pay will I receive?
29. What are my overtime arrangements and what extra pay will I receive?
30. When will I take my breaks?
31. Breaks between work periods
32. Will I be paid for attending store meetings?
33. What happens if Optus Retail wishes to change my ordinary hours ...
PART 5 - MY LEAVE BENEFITS 24
34. General 24
35. Annual Leave 25
36. Parental Leave 27
37. Connected Day 28
38. Emergency Services Leave 28
39. Gender Affirmation Leave 29
40. Jury Service
41. Bereavement Leave & Compassionate Leave
42. Career Break
43. Leave without pay
44. Blood Donation Leave
45. Family and Domestic Violence Leave
46. Purchased Leave
47. Defence Reserve Leave
48. Natural Disaster Leave
49. Unpaid Examination Leave
50. Workers' Compensation
51. Other leave
52. What happens if I am absent from duty without authorised leave
PART 6 - LEAVING OPTUS RETAIL
53. What happens when I leave Optus Retail?
54. What happens if my role is made redundant?
PART 7 INDIVIDUAL FLEXIBILITY, CONSULTATION AND DISPUTE RESOLUTION
55. What if the terms of the Agreement prevent us from being able...
56. What happens if there is a significant change at work which affects me?
57. How are issues resolved under this Agreement?
SCHEDULE 1 - CLASSIFICATION STRUCTURE
SCHEDULE 2 - STORE MANAGERS
SCHEDULE 3 - WORKPLACE DELEGATES RIGHTS
[2026] FWCA 2401
DECISION
Fair Work Act 2009
s.185 - Application for approval of a single-enterprise agreement
Optus Retailco Pty Ltd Trading AS Optus
(AG2026/2166)
OPTUS RETAIL AGREEMENT 2026
Retail industry
DEPUTY PRESIDENT SAUNDERS NEWCASTLE, 2 SEPTEMBER 2026
Application for approval of the Optus Retail Agreement 2026
[1] An application has been made for approval of an enterprise agreement known as the Optus Retail Agreement 2026 (Agreement). The application was made pursuant to section 185 of the Fair Work Act 2009 (Act). The Agreement is a single enterprise agreement.
[2] The Employer has provided written undertakings (Undertakings). A copy of the
Undertakings is attached in Annexure A to this decision. I am satisfied that the effect of
accepting the Undertakings is not likely to:
(a) cause financial detriment to any employee covered by the Agreement; or
(b) result in substantial changes to the Agreement.
[3] The views of each person who the Fair Work Commission knows is a bargaining representative for the Agreement have been sought in relation to the Undertakings.
[4] Pursuant to subsection 190(3) of the Act, I accept the Undertakings. The Undertakings are taken to be a term of the Agreement.
[5] Subject to the Undertakings, I am satisfied that each of the requirements of sections 186, 187, 188 and 190 of the Act as are relevant to this application for approval have been met.
[6] The Agreement is approved and, in accordance with section 54 of the Act, will operate from 6 October 2026. The nominal expiry date of the Agreement is 5 October 2029.
[7] The Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia and the Shop, Distributive and Allied Employees Association, being bargaining representatives for the Agreement, have each given notice to the Fair Work Commission that it wants the Agreement to cover their organisation. In accordance with s 201(2) of the Act, I note that the Agreement covers the Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia and the Shop, Distributive and Allied Employees Association.
DEPUTY PRESIDENT
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