TZV OPERATIONS ENTERPRISE AGREEMENT 2024
Schedule 1 Classifications and Remuneration
The following definitions apply for the purpose of this schedule. Several other relevant terms are defined at clause 6 in the body of the Agreement.
Classroom Sign-off
When an Employee has satisfactorily completed classroom training to be an ECO Call-Taker and/or Dispatcher in a particular emergency services work stream and or skill as certified by TZV.
Continuous Service
For the purposes of the classification structure, this includes employment at TZV on a regular and systematic basis, including:
a. any period of authorised leave;
b. any break in employment of no more than 12 months;
c. coverage by the Emergency Services Telecommunications Authority Support Staff Enterprise Agreement 2021 (Support Agreement) of up to 12 months or indefinitely if operational currency was maintained for the period of Support Agreement coverage; and
d. any period of Recognised Prior Service that was covered by the Operational Agreement.
Consolidation
The period of time following completion of the Consolidation Assessment and the Final Qualification Assessment. Guidelines are to be developed to indicate when this period will be satisfactorily completed."
Final Qualification Assessment (FQA)
For the purposes of Table C of this schedule FQA is the final assessment (certified by TZV) that is completed by an Employee following classroom sign-off and consolidation after which the Employee becomes a Call-Taker FQA single Stream.
Senior Call-Taker
A Call-Taker who has performed five years of Continuous Service in any classification level covered by this Agreement or by the 2019 Agreement or any other previous operational enterprise agreement.
Multi-skill Senior Call-Taker
A Call-Taker Multi-skill 2 (level 2.1) or above who has performed five years of Continuous Service in any classification level covered by this Agreement or any other previous operational enterprise agreement.
Senior Dispatcher
A Dispatcher who has performed a minimum of seven years of Continuous Service as a Dispatcher, Dispatch Workplace Trainer Assistant Team Leader (ATL) or Team Leader (TL) at classification level ECO 3.1 or above or an equivalent in any other previous operational enterprise agreement.
Multi-skill Senior Dispatcher
A Dispatcher who has a minimum of 5 skills and who has performed a minimum of seven years of Continuous Service as a Dispatcher, Dispatch Workplace Trainer, ATL or Team Leader at classification level ECO 3.1 or above or an equivalent in any other previous operational enterprise agreement.
Multi-skill Assistant Team Leader
An ATL that holds four Skills and at least one of those skills is outside their Primary Stream or ERTCOMM Dispatch ATLs who are also qualified in NETCOMM Dispatch.
2.1.1. Pursuant to this Agreement, in the period from the first full Pay Period on or after 3 April 2024 to the first full Pay Period on or after 30 April 2024 (relevant period), Employees will receive a 3% increase to the rates of pay they were paid under the 2019 Agreement (3% Payment). The Employer will backpay Employees the 3% Payment following commencement of this Agreement. For ease of reference, the increased payrates are contained at the end of the Schedule (Tables C.1 and C.2).
2.1.2. At the commencement of the Agreement, Employees will translate to the classification level in clause 3 of this Schedule (as set out at Table A) commensurate with their skills and training and/or qualification where relevant as follows:
2.1.2.1. Call-Takers will translate to the experience increment in Table B commensurate with their skills and years of service as a Call Taker.
2.1.2.2. Dispatchers will translate to the experience increment in Table B commensurate with their skills and years of service as a Dispatcher, Dispatcher Workplace Trainer, ATL or Team Leader.
2.1.2.3. Workplace Trainers will translate to the experience increment in Table B commensurate with their skills and years of service as a Workplace Trainer;
2.1.2.4. Team Leaders who hold the Diploma of Management will translate to the minimum experience increment of the Senior Team Leader classification level. These Senior Team Leaders will not be required to undertake a further qualification to maintain the classification of Senior Team Leader, even if a new qualification is introduced. Senior Team Leaders are still required to undertake any specific training introduced for their role;
2.1.2.5. All TLs and all ATLs (this includes Senior Team Leaders and Multi-skill ATLs) will translate to the minimum experience increment in Table B on translation. In addition:
2.1.2.5.1. from 30 October 2024, all TLs and all ATLs who have one year or more of service as a TL or ATL respectively on 30 April 2024, will move to the year 1 of service experience increment in Table B;
2.1.2.5.2. from 30 April 2025, all TL's and all ATLs who have two or more years of service as a TL or ATL respectively on 30 April 2024, will move to the year 2 of service experience increment in Table B on 30 April 2025; and
2.1.2.5.3. all TL's and all ATLs who become TL and ATL after 30 April 2024 or who have with less than 12 months service as a TL or ATL as at 30 April 2024, will commence at the minimum experience increment and progress according to the arrangements contained in Table B.
2.2. On translation to the new classification structure the following arrangements will apply.
2.2.1. An Employee's remuneration will not be reduced as a result of translating to the classification structure in clause 3 of this Schedule.
2.2.2. Employees whose current rate of pay (excluding the third-year service payment) is higher than the translated rate of pay as per clause 2.1.2, will continue to be paid their current rate of pay (i.e. they will be on a 'grand-parented' rate of pay until they become entitled to a higher rate of pay under this Agreement). Employees on grand-parented rates of pay will receive annual salary increases in accordance with clause 26.1 of the body of the Agreement.
2.2.3. TZV will develop business rules to guide movement and changes to rates of pay between classification levels. This will include a rule that an Employee's rate of pay will not be reduced as a result of moving to a higher classification level under clause 3 of this Schedule.
2.2.4. As a transition arrangement, the following Employees will be paid a one-off cash payment of $2,000 within three months of the commencement of this Agreement due to the number of skills they hold at the commencement of this Agreement:
2.2.4.1. Multi-skilled Senior Call-Takers (ECO 3.1) who hold six call-taking skill sets;
2.2.4.2. Multi-skilled Senior Dispatchers (ECO 4.4 - 5.4) who hold seven or more skill-sets; and
2.2.4.3. Multi-skilled Workplace Trainers (ECO 5.5 - 5.6) who hold seven or more skills.
3.1. Following the commencement of the Agreement, Employees will be translated to the classification structure contained in this clause consistent with the translation arrangements set out in clause 2 of this Schedule.
3.2. Following the translation of Employees to the classification structure contained in this clause, the rates of pay contained in Table B of this Schedule will be applied, backdated to the first full Pay Period on or after 30 April 2024.
3.3. Team Leader and Assistant Team Leader qualifications
3.3.1. The qualifications required by Team Leaders to move to Senior Team Leader and the supports to be provided to Team Leaders to acquire those qualifications, including Recognition of Prior Learning, will be finalised following consultation between the parties over the first 12 months of the Agreement.
3.3.2. The qualifications/training required for Employees to qualify as an ATL and the supports to be provided to Employees to acquire those qualifications/training will be finalised following consultation between the parties over the first 12 months of the Agreement.
3.4. Assistant Team Leaders
3.5. Workplace Trainers
3.5.1 Where an employee is classified as a Workplace Trainer but also meets the requirements to be classified as a Senior/Multi Skilled Call Taker or Senior/Multi Skilled Dispatcher, they will be classified at the ECO level which is higher.
3.5.2 All workplace trainers delivering call taking and dispatch training and /or assessments, including on-shift and off-shift training, must:-
3.6. Progression through classification levels for additional Call Taking and Dispatch skills
Progression through the classification structure for Employees obtaining their initial call taker and dispatcher skill(s) will be based on meeting the classification descriptions criteria as outlined in Table A of this schedule. For all additional call taking and dispatch skills obtained Employee progression through the classification structure will occur directly after classroom sign off.
3.7. Years of Service Progression for Secondment (Team Leader and Assistant Team Leader)
From the 30 April 2024, any secondment into the Team Leader or Assistant Team Leader classification will count towards years of service, for the purposes of Table B. Any secondment prior to this date will not count towards years of service.
3.8. Consolidation
3.8.1. The parties agree that guidelines for Consolidation will be developed by TZV following consultation over the first 12 months of the Agreement.
3.8.2. Consolidation for Dispatchers and Call-Takers will not be unreasonably delayed for more than six months.
3.8.3. The FQA for Call-Takers will not be unreasonably delayed for more than 12 months.
Table A New Classifications Table
Rates of Pay from first full Pay Period on or after 30 April 2024
3.9. The one-off 20-year service recognition payment under the 2019 Agreement will be retained under the following arrangements:
3.10. The rates of pay in the below table are the rates of pay applicable following the application of the pay increases identified in Clause 26.1 of the body of this Agreement. The three years of service increment following the table applies to all levels of the classification structure in clause 0 of this Schedule and is added to the Employee's base salary.
Table B Rates of Pay Table
3.4.1. TZV will engage two ATLs per team.
3.4.2. All ATLs must be qualified Call Takers and Dispatchers.
3.4.3. All ATLs will be qualified in the service in which they seek to be appointed as ATLs.
i. Be a workplace trainer who has been appointed in the relevant Stream and
ii. Be qualified and current in the Skill in which the training or assessment is being undertaken;
Classification
Level Classification Description
Emergency
Communications
Officer (ECO) Call-Taker Dispatcher Workplace Trainer
ECO1.1 ECO Call-Taker
in Training
An Employee who
is undertaking
training to be an
ECO Call-Taker in
their Primary Stream.
ECO1.2 Call-Taker Classroom
Sign-Off
An Employee who has
received Classroom
Sign-off to be an ECO
Call-Taker in their
Primary Stream.
ECO1.3 Call-Taker Consolidated
An Employee who has
completed Consolidation
or six months of service
at ECO 1.2, whichever
occurs first in their
Primary Stream.
ECO1.4 Call-Taker FQA single
stream
An Employee who has
completed the Call-Taking
FQA for a single
(Primary) Stream.
ECO1.5 Call-Taker Multi-skill 1
(3 skills)
A Call-Taker FQA single
stream who holds 3 Skills.
ECO2.1 Call-Taker Multi-skill 2 Dispatcher in training
(4 skills) A Call-Taker FQA single
A Call-Taker FQA single stream who is undertaking
stream who holds 4 Skills training to be a
and exercises the Skills Dispatcher.
as reasonably required.
Senior Call-Taker
A Call-Taker FQA single
stream who is eligible
to be a Senior Call Taker
and works as a Senior Call-
Taker as reasonably required.
ECO2.2 Call-Taker Multi-skill 3 Call-Taker Workplace
(5 skills) Trainer in Training
A Call-Taker FQA single A Call-Taker FQA single
stream who holds 5 skills stream who has been appointed
and exercises the skills as as a Workplace Trainer and
reasonably required. is approved to commence training
to be a Workplace Trainer (will
be a qualified mentor) and who
performs that additional work as
reasonably required
ECO2.3 Call-Taker Multi-skill 4
(6 skills)
A Call-Taker FQA single
stream who holds 6 Skills and
exercises the skills as
reasonably required.
ECO3.1 Multi-skilled Senior Call- Dispatcher Classroom Call-Taker Workplace
Taker (4 skills) Sign Off Trainer (2 skills)
An Employee who has A Call-Taker FQA single stream
A Call-Taker FQA single received Classroom Sign who has satisfactorily completed
stream who holds 4 Skills, is off to be a Dispatcher. one of the following and
eligible to be a Multi-skilled performs that additional work
Senior Call Taker and who as reasonably required:
exercises the skills and A. qualification to be a Workplace
performs the additional work for more than 12 months.
as reasonably required. B. has been an ECO 2.2 Workplace
Trainer for more than 12 months.
ECO3.2 Call-Taker Workplace Trainer
Multi-skill 1 (3 skills)
A Call-Taker FQA single stream who
holds 3 Skills, is qualified as a
Workplace Trainer (Cert IV) and
who performs that additional work
as reasonably required.
ECO3.3 Dispatcher Consolidated
(3 skills)
A Dispatcher who has
completed Consolidation
for 3 Skills and who
performs the Skills as
reasonably required.
ECO4.1 Dispatcher Multi-skill Call-Taker Workplace Trainer
1 (4 skills) Multi-skill 2 (4 skills)
A Dispatcher who has A Workplace Trainer Call-
complete Consolidation Taker who has 4 Skills.
4 skills and who
performs the Skills as
reasonably required.
ECO4.2 Dispatcher Multi-skill Dispatcher Workplace
2 (5 skills) Trainer in Training
A Dispatcher who has 5 A Dispatcher who been appointed
Skills and who as a Workplace Trainer and
performs the Skills as approved to commence training
reasonably required. to be a Workplace Trainer (will
be a qualified mentor).
Senior Dispatcher Call-Taker Workplace Trainer
Dispatcher who is Multi-skill 3 (5 skills
eligible to be a A Workplace Trainer Call-Taker
Senior Dispatcher and who has 5 Skills and who
who work as a Senior performs the Skills and
Dispatcher as additional work as
reasonably required. reasonably required.
ECO4.3 Dispatcher 6 skills Call-Taker Workplace
A Dispatcher who has Trainer
6 Skills and who Multi-skill 4 (6 skills
performs those Skills A Workplace Trainer
as reasonably required. Call-Taker who has 6
Skills and who performs
the Skills and
additional work as
reasonably required.
ECO4.4 Dispatcher Multi-skill
4 (7 Skills)
A Dispatcher who has 7
Skills and who performs
the Skills as
reasonably required.
Multi-skilled Senior
Dispatcher
A Dispatcher who is
eligible to be a Multi-
skilled Senior Dispatcher
and who work as a Multi-
skilled Senior Dispatcher
as reasonably required.
ECO5.1 Dispatcher Multi-skill Dispatcher qualified Workplace
5 (8 skills) Trainer
A Dispatcher who has 8 A. A qualified Workplace Trainer
Skills and who performs (cert 4) who is a
the Skills as qualified Dispatcher; or
reasonably required. B An Employee who has been a
Workplace Trainer under ECO
4.2 for more than 12 months.
And who performs that
additional work as reasonably
required.
ECO5.2 Dispatcher Multi-skill Dispatcher Workplace
6 (9 skills) Trainer Multi-skill 1
A Dispatcher who has 9 (4 skills)
Skills and who performs A Workplace Trainer who has
the Skills as qualified as a Dispatcher
reasonably required. and has 4 Skills and who
performs the Skills and
additional work as reasonably
required.
ECO5.3 Dispatcher Multi-skill Dispatcher Workplace Trainer
7 (10 skills) Multi-skill 2 (5 skills)
A Dispatcher who has 10 A Workplace Trainer who has
Skills and who performs qualified as a Dispatcher and
the Skills as has 5 Skills and who performs
reasonably required. the Skills and additional
work as reasonably required.
ECO5.4 Dispatcher Multi-skill Dispatcher Workplace Trainer
8 (11+ skills) Multi-skill 3 (6 skills)
A Dispatcher who has 11 A Workplace Trainer who has
or more skills and who qualified as a Dispatcher and
performs the skills as has 6 Skills and who performs
reasonably required. the Skills and additional work
as reasonably required.
ECO5.5 Dispatcher Workplace
Trainer Multi-skill 4
(7 skills)
A Workplace Trainer who
has qualified as a
Dispatcher and has 7
Skills and who performs
the Skills and additional
work as reasonably
required.
ECO5.6 Dispatcher Workplace
Trainer Multi-skill 5
(8+ skills)
A Workplace Trainer who has
qualified as a Dispatcher
and has 8 or more Skills
and who performs the Skills
and additional work as
reasonably required.
Officer (ECO) Leadership
ECO6.1 Assistant Team Leader
A qualified Dispatcher who:
A. has worked for at least 12 months as a Dispatcher; and
B. is undertaking training to be an ATL for a group of Call-Takers
and/or Dispatchers (which must be completed by end of first year)
and who performs that work as required.
ECO6.2 Multi-skill Assistant Team Leader
A qualified Dispatcher who has worked for at least 12 months as a
Dispatcher and who is undertaking training to be an ATL for a
group of Call-takers and/or Dispatchers (which must be completed
by end of first year) who has four or more Skills and who performs
that work as reasonably required.
ECO7.1 Team Leader
An Employee who has been an ATL or above for 12 months or more who
is then seconded or appointed to the role of TL.
ECO7.2 Senior Team Leader
A TL who has completed the required additional leadership/management
training.
If TZV fails to provide the required training to enable a TL to move
to the Senior Team Leader classification level within 3 years of
commencing as a TL, the TL will move to the ECO 7.2 rate of pay and
undertake and complete the training when it is available.
3.9.1. Full-time and Part-time Employees who have or will achieve 20 years' service during the life of the Agreement will receive a one-off payment of $1,000;
3.9.2. Employees who have achieved 20 years' service at the commencement of this Agreement will be paid the service recognition payment within three months of the commencement of the Agreement;
3.9.3. Employees who achieve 20 years' service during the life of the Agreement will be paid the service recognition payment at the end of the calendar year in which the milestone is achieved;
3.9.4. if an Employee's employment at TZV ceases prior to the end of the calendar year in which the service recognition payment was to be paid, the payment will be made at the time the Employee ceases employment;
3.9.5. The one-off 20-year payment remains payable only once under this Agreement based on the total period of employment with TZV and its predecessors.
3.9.6. Employees who received the 20-year payment under the 2019 Agreement are also eligible to receive a 20-year payment under this Agreement.
Classification Experience Rate of Pay Rate of Pay Rate of Pay Rate of Pay
Level Description Increments translation 3 April 25 3 April 26 2 Apeil 27
ECO1.1 * Call-Taker $52,530 $54,106 $55,729 $57,401
in Training
ECO1.2 * Call-Taker $55,620 $57,289 $59,007 $60,777
Classroom
Sign Off
ECO1.3 * Call-Taker $57,680 $59,410 $61,193 $63,028
Consolidated
ECO1.4 * Call-Taker Min and $62,315 $64,184 $66,110 $68,093
FQA single 1 years'
stream service
Completed $66,950 $68,959 $71,027 $73,158
2 years'
service
ECO1.5 * Call-Taker Minimum $64,890 $66,837 $68,842 $70,907
Multi-skill Completed
1 (3 skills) 2 years'
service $70,040 $72,141 $74,305 $76,535
ECO2.1 * Snr Minimum $67,980 $70,019 $72,120 $74,284
Call-Taker/ Completion
Call-Taker 2 years'
Multi-skill service. $73,130 $75,324 $77,584 $79,911
2 (4 skills)
/ Dispatcher
in training
ECO2.2 * Call-Taker Minimum $70,040 $72,141 $74,305 $76,535
Multi-skill Completion
3 (5 skills) 2 years'
Call-Taker service $74,675 $76,915 $79,223 $81,599
Workplace
Trainer
in Training
ECO2.3 * Call-Taker Minimum $70,555 $72,672 $74,852 $77,097
Multi-skill
4 (6 skills) Completion $77,250 $79,568 $81,955 $84,413
2 years'
service
ECO3.1 * Multi-skill Minimum $70,040 $72,141 $74,305 $76,535
Senior Call-
Taker Completion $76,220 $78,507 $80,862 $83,288
(4 skills) 2 years
Call-Taker service
Workplace
Trainer
(2 skills)
Dispatcher
Classroom
Sign Off
ECO3.2 * Call-Taker Minimum $72,100 $74,263 $76,491 $78,786
Workplace
Trainer Completion $77,250 $79,568 $81,955 $84,413
Multi-skill 2 years'
1 (3 skills) service
ECO3.3 * Dispatcher Minimum $67,980 $70,019 $72,120 $74,284
Consolidated
(3 skills) Completion $75,190 $77,446 $79,769 $82,162
1 years'
service at
ECO3 and above
Completion $78,280 $80,628 $83,047 $85,539
2 years'
service at
ECO3 and above
ECO4.1 * Call-Taker Minimum $74,160 $76,385 $78,676 $81,037
Workplace
Trainer Completion $77,250 $79,568 $81,955 $84,413
Multi-skill 1 years'
2 (4 skills) service at
* Dispatcher ECO3 and above
Multi-skill
1 (4 skills) Completion $80,855 $83,281 $85,779 $88,352
2 years'
service at
ECO3 and above
ECO4.2 * Call-Taker Minimum $76,220 $78,507 $80,862 $83,288
Workplace
Trainer Completion $79,825 $82,220 $84,686 $87,227
Multi-skill 1 years'
3 (5 skills) service at
* Dispatcher ECO3 and above
Multi-skill
2 (5 skills) Completion $83,430 $85,933 $88,511 $91,166
* Dispatcher 2 years'
Workplace service at
Trainer ECO3 & above
in Training
* Senior
Dispatcher
ECO4.3 * Call-Taker Minimum $78,280 $80,628 $83,047 $85,539
Workplace
Trainer Completion $82,400 $84,872 $87,418 $90,041
Multi-skill 1 years'
4 (6 skills) service at
ECO3 and abo
* Dispatcher
6 skills Completion $86,520 $89,116 $91,789 $94,543
2 years'
service at
ECO3 & above
ECO4.4 * Dispatcher Minimum $81,370 $83,811 $86,325 $88,915
Multi-skill
4 (7 skills) Completion $85,490 $88,055 $90,696 $93,417
* Multi- 1 years'
skilled service at
Senior ECO3 & above
Dispatcher
Completion $89,095 $91,768 $94,521 $97,357
2 years'
service at
ECO3 & above
ECO5.1 * Dispatcher Minimum $82,400 $84,872 $87,418 $90,041
Multi-skill
5 (8 skills) Completion $87,035 $89,646 $92,335 $95,105
* Dispatcher 1 years'
qualified service at
Workplace ECO5 & above
Trainer
Completion $91,670 $94,420 $97,253 $100,170
2 years'
service at
ECO5 & above
ECO5.2 * Dispatcher Minimum $84,460 $86,994 $89,604 $92,292
Multi-skill Completion $89,095 $91,768 $94,521 $97,357
6 (9 skills) 1 years'
* Dispatcher service at
Workplace ECO5 & above $94,245 $97,072 $99,985 $102,984
Trainer Completion
Multi-skill 2 years'
1 (4 skills) service at
ECO5 & above
ECO5.3 * Dispatcher Minimum $87,035 $89,646 $92,335 $95,105
Multi-skill Completion $91,155 $93,890 $96,706 $99,608
7 (10 skills)1 years'
* Dispatcher service at
Workplace ECO5 & above
Trainer Completion $95,790 $98,664 $101,624 $104,672
Multi-skill 2 years'
2 (5 skills) service at
ECO5 & above
ECO5.4 * Dispatcher Minimum $89,610 $92,298 $95,067 $97,919
Multi-skill Completion $92,700 $95,481 $98,345 $101,296
8 (11+skills)1 years'
* Dispatcher service at
Workplace ECO5 & above
Trainer Completion $96,305 $99,194 $102,170 $105,235
Multi-skill 2 years'
3 (6 skills) service at
ECO5 & above
ECO5.5 * Dispatcher Minimum $91,670 $94,420 $97,253 $100,170
Workplace Completion $94,245 $97,072 $99,985 $102,984
Trainer 1 years'
Multi-skill service at
4 (7 skills) ECO5 & above
Completion $96,820 $99,725 $102,716 $105,798
2 years'
service at
ECO5 & above
ECO5.6 * Dispatcher Minimum $93,730 $96,542 $99,438 $102,421
Workplace Completion $96,305 $99,194 $102,170 $105,235
Trainer 1 years'
Multi-skill service at
5 (8+skills) ECO5 & above
Completion $97,850 $100,786 $103,809 $106,923
2 years'
service at
ECO5 & above
ECO6.1 * Assistant Minimum $94,760 $97,603 $100,531 $103,547
Team Completion $96,820 $99,725 $102,716 $105,798
Leader 1 years'
service at
ECO6 & above
Completion $99,910 $102,907 $105,995 $109,174
2 years'
service at
ECO6 & above
ECO6.2 Multi- Minimum $96,820 $99,725 $102,716 $105,798
skilled Completion $98,880 $101,846 $104,902 $108,049
Assistant 1 years'
Team service at
Leader ECO6 & above
Completion $100,940 $103,968 $107,087 $110,300
2 years'
service at
ECO6 & above
ECO7.1 Team Leader Minimum $105,165 $108,320 $111,570 $114,917
Completion $106,090 $109,273 $112,551 $115,927
1 years'
service at
ECO7 & above
Completion $107,120 $110,334 $113,644 $117,053
2 years'
service at
ECO7 & above
ECO7.2 Senior Team Minimum $108,150 $111,395 $114,736 $118,178
Leader Completion $109,180 $112,455 $115,829 $119,304
1 years'
service at
ECO7 & above
Completion $110,210 $113,516 $116,922 $120,429
2 years'
service at
ECO7 & above
3 years of service increment $1,083 $1,115 $1,148 $1,183
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