TELSTRA SLASHES CONTACT CENTRE JOBS IN PERTH, MELBOURNE The CWU has condemned a plan that will see hundreds of employee jobs cut from Telstra’s Global Contact Centre (GCC) operations as more functions are offshored. Telstra notified the CWU on 6 July that it is proposing to close its Dedicated Moves Team (DMT) centre in Perth …
CWU MEETS WITH TELSTRA ON REDUNDANCIES The CWU has begun consultations with Telstra about the latest round of redundancies, announced on 27 October. Altogether, there will be a net loss of just under 400 jobs. Of these, 135 are permanent Telstra employees and the rest agency staff. As previously reported, the redundancies are spread across …
DAVID THODEY DEPARTS FROM TELSTRA David Thodey has announced his departure from Telstra. He will be replaced by Andrew Penn, the company’s current Chief Financial Officer. Thodey replaced Sol Trujillo as Chief Executive Officer in 2009 at a time when Telstra’s stocks were close to an all-time low – both in terms of its actual …
CWU SECURES KEY TELSTRA AWARD CONDITIONS The CWU continues to be successful in protecting core award entitlements for Telstra employees. In January, the Fair Work Commission Full Bench issued its decision to make a new modern enterprise award in Telstra and the order to make the award was made on Monday 9 February. Although under …
Telstra Award Modernisation – NO threat to redundancy entitlements The CWU has received a number of calls from members concerned about the impact of award modernisation on their current redundancy entitlements, particularly the 80 weeks (maximum) payout provided for in the Telstra Enterprise Agreement 2012-15. It appears that some members have been told that the …
NBN Co has released a set of guidelines to indicate how it intends to implement the Multi-Technology Model (MTM) adopted by the company in line with federal government policy. In a statement released on 13 November, NBN Co indicates that most households and businesses: already served by the Optus or Telstra Hybrid Fibre Coaxial (HFC) …
As reported in E-Bulletin #21, the CWU and other relevant unions have become concerned over a slowdown in Enterprise Agreement (EA) negotiations with NBN Co. Since mid-year the CWU has been involved in discussions for a new agreement covering NBN Co technical staff. Despite disagreements, including some over the scope of the EA, negotiations were …
NBN Co has released its 2014-17 corporate plan amid continuing uncertainties about its ability to meet both construction and financial targets. The plan is, in fact, really only a plan for the next 12 months – an interim report pending the finalisation of the reworked Definitive Agreement with Telstra and renegotiation of the HFC arrangements …
At this time of year, the CWU often receives inquiries about Telstra’s ability to direct staff to take annual leave. The latest example is a direction given to Customer Service Delivery employees in Parramatta, NSW, to take leave from the 22nd December to the 3rd January. Telstra says CSD will be “shutting down” in Parramatta …
Telstra has announced a new domestic violence policy to coincide with White Ribbon Day, the national day when men speak out against violence against women, especially within the context of the family. Telstra’s Family and Domestic Violence Support policy will provide employees with up to 10 days paid leave to attend medical appointments, attend counselling …